Customer Account Representative

Location: Washington, DC
Anglin Consulting Group is seeking a Customer Account Representative

Anglin Consulting Group is a fast-growing professional service firm that partners with private organizations and government agencies. We help our clients augment their existing in-house capabilities and deliver expert counsel to keep them efficient and relevant in today’s dynamic marketplace.  Our team delivers flexible support programs designed to drive measurable results in a broad range of areas. These include business operations, IT services, program management, finance operations, logistics and acquisition, and custodial services. Based in Washington, DC, Anglin Consulting Group is an economically disadvantaged woman-owned and service-disabled-owned small business.  A career at Anglin Consulting means you’re able to put your expertise, credentials, and talents to great use within prominent public and private establishments while also enjoying the excitement in working with a variety of organizations simultaneously. Contribute independently and collaboratively alongside our amazing team of doers and thinkers. At Anglin, we’re continually striving to take client organizations one step further.  Anglin Consulting is small enough to offer a family atmosphere yet large enough to deliver a highly competitive compensation package. We hire and retain the best in the industry, offering exceptional benefits that protect the well-being of our employees, their spouses and domestic partners, and their families.

Key Role:
Anglin Consulting Group has an opening for a Customer Account Representative.  The Customer Account Representative will be responsible for the resolution of complex billing and metering issues resulting from data anomalies that occur through inaccurate meter reading, meter dial set up and variable rate structures  primarily on large  and compound  water meters that service group billing and other large commercial Federal and municipal customers. Performs various accounting functions including cash controls and adjustments; reconciles daily sales journal output from complex customer billing and information system; performs monthly true-up of daily sales and statement of balances; serves as control function for all billing cancellations and large usage adjustments resulting in a material impact on retail revenue.  This position is located in Washington, DC.
  • Evaluates outcomes and approves billing resulting from research and analysis for large metering issues resulting in billing problems.
  • Gives directives to field operations to perform various diagnostic tests and field analysis.
  • Monitors service order processing on all meter related service orders.  Issues service orders; analyzes usage history; updates account meter reading information and other pertinent customer information; and analyzes automated meter reading information system data to bill accounts correctly. Provides controls for service order processing by incorporating best business practices.
  • Creates control reports for cash, billed and unbilled revenue cancellations and adjustments daily.
  • Ties daily cash control to monthly statement of balance to prove revenue. Coordinates with the Budget and Finance group to identify issues that have a material impact on WASA revenue.
  • Establishes new premises in customer information system including metering setup and billing.
  • Evaluates information on inactive meter advances and theft of service and approves for billing.
  • Trends material impact on large non-residential accounts by charting, graphing and report writing for budget projections and revisions.
  • Monitors data integrity through report analysis.
  • Monitors exception processing done by vendor on residential and small commercial accounts.
  • Compiles reports on revenue to the Director of Customer Service and the Office of the Chief Financial Officer.
  • Evaluates information from Automated Meter Reading System for account analysis and leak detection.
  • Uses appropriate reporting tools and spreadsheets to enforce billing controls.
  • Performs other related duties and projects as assigned at the discretion of the Supervisor, Customer Accounting.


Basic Qualifications: Manages time effectively, meets deadlines, achieves established goals & objectives. Assist in establishing, accomplishing & continuously evaluating goals. Assumes responsibility for accuracy of work processes, multiple task flows, and actions and decisions.

Required Qualifications:
The minimum qualifications listed below are representative of the knowledge, skill, and ability necessary for an individual to perform each essential function satisfactorily. Reasonable amounts of training are provided.
  • An Associates' Degree in Accounting, Business, or related field from an accredited college or university and one (1) year of experience in utility billing, accounting  including  journal reconciliation, cash controls and revenue analysis;  or High School diploma or General Educational  Development  (GED) certificate plus courses  that lead to the completion of  an Associates' Degree in Accounting, Business or related field from an accredited college or university and three (3) years of experience as identified. Preference is given to billing experience and internal controls related to water utility.
  • Knowledge of materiality, aging receivables and creating audit trails relative to transaction processing.
  • Excellent customer service, oral and written communication skills.
  • Good mathematical abilities.  Ability to analyze graphs and charts.
  • Substantive knowledge of analytical and evaluative methods and techniques to resolve complicated billing problems associated with large account metering .
  • Ability to keep pace with a busy, fast paced daily environment.
  • Skill in utilizing personal computer and maintaining sufficient knowledge of applicable software programs (i.e. word processing, spreadsheets, e-mail, power point, etc.),
Clearance:  Applicants selected will be subject to a security and/or background investigation and may need to meet eligibility requirements for access to classified information.

This is a contract position with a minimum duration of one (1) year with option to extend based on performance and client needs.

Job: Customer Service
Primary Location: United States-District of Columbia-Washington, DC
Travel: No

Nearest Major Market: Washington, DC 
Job Segments: Customer Service
Additional information
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Anglin Consulting Group is an Equal Opportunity Employer who is committed to creating a diverse environment.  All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.
Anglin Consulting Group
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