Billing Agent I

Location: Washington, DC
Anglin Consulting Group is seeking a Billing Agent I

Anglin Consulting Group is a fast-growing professional service firm that partners with private organizations and government agencies. We help our clients augment their existing in-house capabilities and deliver expert counsel to keep them efficient and relevant in today’s dynamic marketplace.  Our team delivers flexible support programs designed to drive measurable results in a broad range of areas. These include business operations, IT services, program management, finance operations, logistics and acquisition, and custodial services. Based in Washington, DC, Anglin Consulting Group is an economically disadvantaged woman-owned and service-disabled-owned small business.  A career at Anglin Consulting means you’re able to put your expertise, credentials, and talents to great use within prominent public and private establishments while also enjoying the excitement in working with a variety of organizations simultaneously. Contribute independently and collaboratively alongside our amazing team of doers and thinkers. At Anglin, we’re continually striving to take client organizations one step further.  Anglin Consulting is small enough to offer a family atmosphere yet large enough to deliver a highly competitive compensation package. We hire and retain the best in the industry, offering exceptional benefits that protect the well-being of our employees, their spouses and domestic partners, and their families.

Key Role:
Anglin Consulting Group has an opening for a Billing Agent I  The Billing Agent I will be responsible for providing customer service through transactional billing rate processing and analysis on complex billing and rate structures. Handles a myriad of billing functions and specializes in processing billing and account inquiries, complaint investigation, dispute resolution, account adjustments, payment arrangements, complex billing resolution. Performs analysis of key government and commercial accounts, residential, and non-residential accounts. Investigates water loss and revenue issues and reports findings to the management staff while processing accounts through to resolution.  This position is located in Washington, DC.
  • Provides customer service, in person, by phone and electronic communication for multiple account management activities such as customer requests, leak adjustments, payment arrangements, and account changes, billing inquiries, service information and other account management activities.
  • Conducts analysis on accounts as to consumption. Proactively contacts customers to discuss drops or increases in consumption at various account locations. Performs detailed review and analysis of government, key account and commercial accounts that include multiple meters, private deduction meters, fire line and irrigation.
  • Conducts meetings with government and key accounts to discuss and address concerns, issues and payment on accounts.
  • Analyzes accounts for zero consumption, high/low-high and high/low-low validation, conformance of metering equipment, unbilled revenue, consecutive estimates inactive accounts, residency vacancies, meter location, and abnormal reading and consumption patterns to determine if field work orders need to be issued or if other changes need to be made to ensure proper billing.
  • Acts as Authority representative at court proceedings (and/or administrative hearings) with DC Water's legal representative both with external and internal attorneys providing required documentation to support water and sewer charges.
  • Initiates highly technical written and verbal correspondence to customers specifically addressing items of concern and issues.
  • Performs  escalation resolution on disputed accounts.
  • Process billing information utilizing knowledge of rates, revenue calculations and DCMR regulations in order to resolve customer inquiries and disputes from start to finish, including closing service orders.
  • Performs billing and maintenance of customers'  accounts, including taking inbound and making outbound calls.
  • Analyzes customer account for accuracy.  Updates account and processes service orders and adjustments as applicable.
  • Identifies root causes to exceptions and communicates improvements  to supervisor.
  • Performs other related duties and projects as assigned at the discretion of the immediate supervisor.
  • .

Basic Qualifications: Manages time effectively, meets deadlines, achieves established goals & objectives. Assist in establishing, accomplishing & continuously evaluating goals. Assumes responsibility for accuracy of work processes, multiple task flows, and actions and decisions.

Required Qualifications:
The minimum qualifications listed below are representative of the knowledge, skill, and ability necessary for an individual to perform each essential function satisfactorily. Reasonable amounts of training are provided.
  • High School diploma or General Educational Development (GED) certificate and four (4) years of progressive experience in a customer service environment with experience in complex billing resolution and commercial, residential, and non-residential accounts; inclusive of one (1) year of experience in trend and forecasting analysis.
  • Skill in handling issues and problems associated with large commercial accounts.
  • General knowledge of commonly used concepts, practices and procedures for billing transactional analysis.
  • Substantive knowledge of analytical and evaluative methods and techniques.
  • Excellent oral and written communication skills.  Excellent interpersonal communication and conflict resolution skills.
  • Ability to keep pace with a busy, fast pace daily environment.
  • Must possess strong computer skills. Utilizes personal computer and maintains a working knowledge of applicable software programs (i.e. word processing, spreadsheets, e-mail, etc.).
Clearance:  Applicants selected will be subject to a security and/or background investigation and may need to meet eligibility requirements for access to classified information.

This is a contract position with a minimum duration of one (1) year with option to extend based on performance and client needs.

Job: Financial/Customer Service
Primary Location: United States-District of Columbia-Washington, DC
Travel: No

Nearest Major Market: Washington, DC 
Job Segments: Financial Management
Additional information
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Anglin Consulting Group is an Equal Opportunity Employer who is committed to creating a diverse environment.  All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.
Anglin Consulting Group
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