Collections Analyst II

Location: Washington, DC
Anglin Consulting Group is seeking a Collections Analyst II

Anglin Consulting Group is a fast-growing professional service firm that partners with private organizations and government agencies. We help our clients augment their existing in-house capabilities and deliver expert counsel to keep them efficient and relevant in today’s dynamic marketplace.  Our team delivers flexible support programs designed to drive measurable results in a broad range of areas. These include business operations, IT services, program management, finance operations, logistics and acquisition, and custodial services. Based in Washington, DC, Anglin Consulting Group is an economically disadvantaged woman-owned and service-disabled-owned small business.  A career at Anglin Consulting means you’re able to put your expertise, credentials, and talents to great use within prominent public and private establishments while also enjoying the excitement in working with a variety of organizations simultaneously. Contribute independently and collaboratively alongside our amazing team of doers and thinkers. At Anglin, we’re continually striving to take client organizations one step further.  Anglin Consulting is small enough to offer a family atmosphere yet large enough to deliver a highly competitive compensation package. We hire and retain the best in the industry, offering exceptional benefits that protect the well-being of our employees, their spouses and domestic partners, and their families.

Key Role:
Anglin Consulting Group has an opening for a Collections Analyst II.  The Collections Analyst II will be responsible for performing various functions as they pertain to the collection of delinquent accounts..  This position is located in Washington, DC.
  • Acts as Authority representative at court proceedings (and/or administrative hearings) with legal representative both with external and internal attorneys providing required documentation to support water and sewer charges.
  • Researches and resolves billing inquiries as related to delinquent accounts  and collections.
  • Reviews and analyzes delinquent accounts for appropriate legal action. Informs and recommends to the supervisor a course of action for successful collection.
  • Responds and prepares both subpoenaed information as well as FOIA request relative to the billing and collection for water and sewer services, impervious charges and initial orders from the Superior  Court Civil Division.
  • Reviews and prepares bankruptcy accounts relative to the prorating and the calculation of both pre and post petition dollars. Reviews and prepares bankruptcy and probate documents for collection.
  • Calculates,  prorates, and adjusts water and sewer bills and establishes payment terms for customers.
  • Verifies and collects outstanding balances prior to the initiation of service or distribution of permits.
  • Prepares  certificate of lien and lien release/redemption documents as required.
  • Researches and validates account balance to provide accurate pay off certificates for the purpose of settlement by the Title Company.
  • Verifies the accuracy of the cash receipts reconciliation and the customer refund process.
  • Compiles various monthly reports to include spreadsheets  utilizing applicable software.
  • Utilizes superior verbal and written communication  skills as a part of interaction with customers.
  • Performs other related duties and projects as assigned at the discretion of the Supervisor, Credit Collection.

Basic Qualifications: Manages time effectively, meets deadlines, achieves established goals & objectives. Assist in establishing, accomplishing & continuously evaluating goals. Assumes responsibility for accuracy of work processes, multiple task flows, and actions and decisions.

Required Qualifications:
The minimum qualifications listed below are representative of the knowledge, skill, and ability necessary for an individual to perform each essential function satisfactorily. Reasonable amounts of training are provided.
  • High School diploma or General Educational Development (GED) certificate and three (3) years of progressive customer service experience in a creditable collection environment.
  • Excellent analytical skill, detail oriented.
  • Excellent oral and written communication skills.
  • Excellent interpersonal communication and conflict resolution skills.
  • Ability to handle a fast paced environment.  Ability to work flexible hours.
  • Utilizes personal computer and maintains a working knowledge of applicable software programs (i.e. word processing, spreadsheets, e-mail, etc.)
Clearance:  Applicants selected will be subject to a security and/or background investigation and may need to meet eligibility requirements for access to classified information.

This is a contract position with a minimum duration of one (1) year with option to extend based on performance and client needs.

Job: Financial/Customer Service
Primary Location: United States-District of Columbia-Washington, DC
Travel: No

Nearest Major Market: Washington, DC 
Job Segments: Financial Management
Additional information
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Anglin Consulting Group is an Equal Opportunity Employer who is committed to creating a diverse environment.  All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.
Anglin Consulting Group
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