Customer Care Associate

Location: Washington, DC
Anglin Consulting Group is seeking a Customer Care Associate

Anglin Consulting Group is a fast-growing professional service firm that partners with private organizations and government agencies. We help our clients augment their existing in-house capabilities and deliver expert counsel to keep them efficient and relevant in today’s dynamic marketplace.  Our team delivers flexible support programs designed to drive measurable results in a broad range of areas. These include business operations, IT services, program management, finance operations, logistics and acquisition, and custodial services. Based in Washington, DC, Anglin Consulting Group is an economically disadvantaged woman-owned and service-disabled-owned small business.  A career at Anglin Consulting means you’re able to put your expertise, credentials, and talents to great use within prominent public and private establishments while also enjoying the excitement in working with a variety of organizations simultaneously. Contribute independently and collaboratively alongside our amazing team of doers and thinkers. At Anglin, we’re continually striving to take client organizations one step further.  Anglin Consulting is small enough to offer a family atmosphere yet large enough to deliver a highly competitive compensation package. We hire and retain the best in the industry, offering exceptional benefits that protect the well-being of our employees, their spouses and domestic partners, and their families.

Key Role:
Anglin Consulting Group has an opening for a Customer Care Associate.  The Customer Care Associate will be responsible for performing a variety of functions within the Customer Care Branch. Handles customer inquiries received by telephone or from walk-ins. Provides information and assistance to customers who present a broad range of complex issues and concerns.  Determines appropriate course of action for emergency situations.  This position is located in Washington, DC.
  • Responds to inquiries received over the Water  Bill Action  Line and from walk-ins.  Applies  analytical and evaluative methods and techniques to provide sufficient information to resolve substantive issues and problems. Issues and problems may involve compiling, reconciling and correlating data from a variety c1f sources.
  • Exhibits positive action in representing the Authority in making final determinations on the customer's inquiry or  problem.
  •  Acts as Authority representative at court proceedings (and/or administrative hearings) with DC Water's legal representative both with external and internal attorneys providing required documentation to support to water and sewer charges .
  • Receives customers in the Business Office and satellite location and provides advisory services in relation to payment issues. Reviews the customer's total situation in establishing payment plans , accepting request for investigations, and accepting payment for service restoration. Provides information to customers regarding resources for assisting them with payment of their bills, as well as participating in the annual Joint Utility Discount Day (JUDD).
  • Prepares adjustments on accounts and submits for approval.  Processes requests for final bills while ensuring that the Authority is in compliance with the District of Columbia Municipal Regulations  (DCMR).
  • Composes clear and concise correspondence that reflects the Authority's  position on complex issues and problems.
  • Prepares  various reports.
  • Performs other related duties and projects as assigned at the discretion of the Supervisor, Call Center


Basic Qualifications: Manages time effectively, meets deadlines, achieves established goals & objectives. Assist in establishing, accomplishing & continuously evaluating goals. Assumes responsibility for accuracy of work processes, multiple task flows, and actions and decisions.

Required Qualifications:
The minimum qualifications listed below are representative of the knowledge, skill, and ability necessary for an individual to perform each essential function satisfactorily. Reasonable amounts of training are provided.
  • High School diploma or General Educational Development (GED) certificate and three (3) years of progressive experience in customer service. 
  • Ability to handle complex problems and issues independently.
  • Excellent oral and written communication skills.
  • Substantive knowledge of analytical and evaluative methods and techniques.
  • Must be adaptable to working in a fast pace environment. 
  • Must possess strong computer skills. Skills in utilizing personal computer and maintaining sufficient knowledge of applicable software programs (i.e. word processing, spreadsheets, e-mail, etc.).
Clearance:  Applicants selected will be subject to a security and/or background investigation and may need to meet eligibility requirements for access to classified information.

This is a contract position with a minimum duration of one (1) year with option to extend based on performance and client needs.

Job: Customer Service
Primary Location: United States-District of Columbia-Washington, DC
Travel: No

Nearest Major Market: Washington, DC 
Job Segments: Customer Service
Additional information
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Anglin Consulting Group is an Equal Opportunity Employer who is committed to creating a diverse environment.  All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.
Anglin Consulting Group
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