GIS Billing Agent

Location: Washington, DC
Anglin Consulting Group is seeking a GIS Billing Agent

Anglin Consulting Group is a fast-growing professional service firm that partners with private organizations and government agencies. We help our clients augment their existing in-house capabilities and deliver expert counsel to keep them efficient and relevant in today’s dynamic marketplace.  Our team delivers flexible support programs designed to drive measurable results in a broad range of areas. These include business operations, IT services, program management, finance operations, logistics and acquisition, and custodial services. Based in Washington, DC, Anglin Consulting Group is an economically disadvantaged woman-owned and service-disabled-owned small business.  A career at Anglin Consulting means you’re able to put your expertise, credentials, and talents to great use within prominent public and private establishments while also enjoying the excitement in working with a variety of organizations simultaneously. Contribute independently and collaboratively alongside our amazing team of doers and thinkers. At Anglin, we’re continually striving to take client organizations one step further.  Anglin Consulting is small enough to offer a family atmosphere yet large enough to deliver a highly competitive compensation package. We hire and retain the best in the industry, offering exceptional benefits that protect the well-being of our employees, their spouses and domestic partners, and their families.

Key Role:
Anglin Consulting Group has an opening for a GIS Billing Agent.  The GIS Billing Agent will be responsible for a myriad of billing functions and  specializes  in  new  account  creation  and  activation,  maintaining GIS and billing data and customer records, dispute resolution, account adjustments, payment arrangements, complex billing resolution, with a strong emphasis on utilizing the Geographic Information  System  (GIS) to provide accurate and timely billing. Resolves customer's inquiries and provides information and assistance to customers  and Meter Operations,  and works closely with the Department of Permit Operations to ensure new premises  are billed timely and accurately.  Maintains  impervious area related data in the IADB database and uses GIS/JTX to add or edit such data and then transfer it to the customer  billing  system to generate customer bills  This position is located in Washington, DC.
  • Provides customer service, in person, by phone and electronic communication for  multiple  account management  activities such as account .creation, account analysis, customer requests, adjustments,  payment  arrangements,  account  changes, billing inquiries, service information and other account management  activities.
  • Establishes new premises in customer information system including metering setup and billing.
  • Responds to customer inquiries related to IAB and new account creation.
  • Analyzes account records, land records and other data to resolve substantive issues and problems as they related to the determination of Equivalent Residential Unit (ERU) billing.
  • Analyzes and evaluates customer issues related to IAB and other billing concerns, especially new account creation and management, and provides the most appropriate resolution based on applicable policies and regulations in a timely and courteous manner.   Communicates IAB related facts and issues to customers  and coworkers.
  • Composes clear and concise correspondence that reflects the Authority's position on complex issues and problems.
  • Monitors and processes accounts that are held due to impervious related questions and concerns.
  • Works closely with the Department of Permit Operations for new account identification and creation, to review building permit lists to determine when properties are being renovated, and are eligible for meter removal.
  • Interacts with the Office of Recorder of Deeds and the Office of Tax and Revenue to monitor new construction that can be transitioned to new accounts.
  • Updates data records to reflect results of construction changes, new accounts or adjustments reached by investigation or negotiation. Researches and interprets source  documentation,  including  correspondence,  legal  documents,  construction plans and other technical documents.
  • Investigates and processes corrections for premises that are in ESRI, but not linked to the Customer Information System.
  • Utilizes GIS systems to ensure impervious  area charges are applied correctly to customer's  accounts.
  • Performs simple to complex GIS functions under minimum supervision to include geographic  patterns,  recognizing  spatial data, examining raster models and structure, managing  vector data and exploring  rather systems.
  • Process  change of ownership requests.
  • Utilizes database systems such as the Impervious Area Database (IADB) and Automated Meter Reader (AMR) system to conduct research and investigations and provide  recommendations.  Produce  maps, plots and other GIS data as requested.
  • Schedules, follows up, tracks and documents IAB and billing related assignments (such as service orders) to ensure timely and proper resolution using tools such as the Customer Information System (CIS) and Maximo (asset management system).
  • Participates in mid to high-level meetings with government and other large commercial customers guarding confidentially regarding  sensitive information.
  • Acts as Authority representative at court proceedings (and/or administrative hearings) with DC  Water's legal representative  both with external and internal attorneys providing required documentation  to support water and sewer charges.
  • Initiates highly technical correspondence to customers  specifically addressing items of concern and issues.
  • Handles all requests for data and analysis.
  • Take inbound calls.
  • Process request for billing information and resolve customer inquiries and disputes from start to finish, including closing service orders.
  • Review customers  account for accuracy and updates as necessary.
  • Perform billing and maintenance  of customers' accounts.
  • Identifies root causes to exceptions  and communicates  improvements to supervisor.
  • Performs other related duties and projects as assigned at the discretion of the immediate  supervisor


Basic Qualifications: Manages time effectively, meets deadlines, achieves established goals & objectives. Assist in establishing, accomplishing & continuously evaluating goals. Assumes responsibility for accuracy of work processes, multiple task flows, and actions and decisions.

Required Qualifications:
The minimum qualifications listed below are representative of the knowledge, skill, and ability necessary for an individual to perform each essential function satisfactorily. Reasonable amounts of training are provided.
  • High School diploma or General Educational Development (GED) certificate and five (5) years of progressive experience in a customer  service environment  with experience in managing data version changes  within the GIS application.  An Associates or Bachelor's degree in Geography, Computer Science or related field and three (3) years GIS experience preferred.
  • Thorough knowledge and understanding of GIS concepts and principles using the ESRI, ArcGIS suite  of products.  Must possess strong customer service skills and GIS/mapping  systems and have a familiarity with AutoCAD databases.
  • Skill in entering and manipulating information in GIS systems and creating and modifying data files. Thorough knowledge of terminology  related to GIS systems.   Skill in reading and interpreting  land development  records and related documents.   Skill in using the GIS system to research property boundaries. Knowledge of geography and street locations within the District of Columbia. Knowledge of the operational requirements of the departments within Customer Care and Operations to effectively perform work assignments,  provide accurate information and ensure  compliance.
  • Ability to read and understand standards, maps and specifications.
  • Ability to analyze data and statistics.
  • Skill in handling issues and problems  associated with new constructions  and new accounts.
  • Substantive knowledge of analytical and evaluative methods and techniques.
  • Must have strong organization skills.
  • Excellent oral and written communication  skills.  Excellent interpersonal  communication and conflict resolution skills.
  • Ability to keep pace with a busy, fast pace daily environmen.t
  • Must possess strong computer skills. Utilizes personal computer and maintains a working knowledge of applicable software programs (i.e. word processing,  spreadsheets,  e-mail, etc
Clearance:  Applicants selected will be subject to a security and/or background investigation and may need to meet eligibility requirements for access to classified information.

This is a contract position with a minimum duration of one (1) year with option to extend based on performance and client needs.

Job: Financial 
Primary Location: United States-District of Columbia-Washington, DC
Travel: No

Nearest Major Market: Washington, DC 
Job Segments: Financial Management
Additional information
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Anglin Consulting Group is an Equal Opportunity Employer who is committed to creating a diverse environment.  All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.
Anglin Consulting Group
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