NOC Analyst

Location: Washington, DC
Anglin Consulting Group has an opening for a NOC Analyst

Anglin Consulting Group is a fast-growing professional service firm that partners with private organizations and government agencies. We help our clients augment their existing in-house capabilities and deliver expert counsel to keep them efficient and relevant in today's dynamic marketplace.  Our team delivers flexible support programs designed to drive measurable results in a broad range of areas. These include business operations, IT services, program management, finance operations, logistics and acquisition, and custodial services. Based in Washington, DC, Anglin Consulting Group is an economically disadvantaged woman-owned and service-disabled-owned small business.  A career at Anglin Consulting means you're able to put your expertise, credentials, and talents to great use within prominent public and private establishments while also enjoying the excitement in working with a variety of organizations simultaneously. Contribute independently and collaboratively alongside our amazing team of doers and thinkers. At Anglin, we're continually striving to take client organizations one step further.  Anglin Consulting is small enough to offer a family atmosphere yet large enough to deliver a highly competitive compensation package. We hire and retain the best in the industry, offering exceptional benefits that protect the well-being of our employees, their spouses and domestic partners, and their families.
Key Role:
Anglin Consulting Group has an opening for a NOC Analyst to to augment District staff.  This technical resource/position to be contracted plays a key role in maintaining smooth operations within the NOC environment.  As the DCWAN grows and many of its systems, such as Internet, e-mail, and mission critical applications require 24x7 access, it becomes extremely critical that these systems are proactively monitored and managed.  The Network Operations Center Analyst will serve as the “eyes and ears” of the NOC during non-business hours. 

The contractor will report to the NOC Manager/Team Lead for assignment of duties and tasks.  The contractor is responsible for performing daily, weekly, monthly, and quarterly maintenance procedures as defined in the NOC Operational Guides.  In addition, ad-hoc requests will be sent by any of the District Agencies or the designated OCTO official for tasks such as performing a system reboot, unscheduled backup, partial systems/data restore, or troubleshoot a problem.

Since this position requires a wide range of technical skills relating to WAN, Email, and Internet/web systems, this is not a junior-level position.  Anything less than a fully qualified engineer will result in a delay to respond to incidents and a reduced capability to perform many of the troubleshooting and maintenance tasks that will be required.

The contractor shall be assigned to a specific shift that of the overall  24 hour per day, 7 day per week (24x7) staffed Network Operations Center (NOC) monitoring and reporting. 

The contractor shall use OCTO’s Network Management System (NMS) to perform this function. The Contractor shall work with other District Agencies to identify events that should be monitored and shall request updates to the NMS  as necessary to successfully monitor events on a daily basis. The contractor shall respond to events and outages on those systems, contact designated individuals responsible for supporting those systems, escalate as necessary, and report on the progress of restoration. 

The contractor shall perform Root Cause Analysis (RCA) for network problems when requested by OCTO.

The contractor shall perform periodic (hourly, per shift, daily) functional and performance testing of existing production network components, paths, networks, sub-networks, systems and software as required. Verification of all tests shall be recorded in an operations log. The contractor shall follow existing standard operating procedures (SOPs) to perform tests and will modify the SOP as required to support new tests as well as to terminate tests on systems no longer in production.

The contractor shall provide day-to-day operation, maintenance and system administration of OCTO network infrastructure devices. This includes but is not limited to hardware and software on routers, hubs, switches, encryption devices, and security devices. The contractor shall respond to and fix network problems. These services shall be performed twenty-four (24) hours a day, seven (7) days a week, possibly including Thanksgiving Day, Christmas Day, and New Years Day. The contractor shall gather network performance and statistical data for problem analysis. The contractor shall troubleshoot network problems by responding to trouble calls, performing fault isolation and restoring service. 

The contractor shall find and accurately report all network infrastructure problems within ten (10) minutes of a failure. The Contractor shall respond to resolve the problem within 15 minutes after first discovery of the problem. 

The contractor shall perform capacity management of the DCWAN, to include the installation, configuration, testing, maintenance and de-installation of network infrastructure hardware and software as necessary to support increased or decreased DCWAN requirements.

The contractor shall be responsible for placing into production all network infrastructure devices at OCTO. This includes, but is not limited to receipt, initial inventory, set up, burn-in, testing, software loading, and deployment of hardware. In performing these services, the contractor shall adhere to policies and procedures as established by/with OCTO.

The contractor shall perform performance management on network infrastructure devices at the OCTO as needed. Such analysis may include, but is not limited to: measurement of current traffic on existing production networks; network traffic load balancing and segmentation; determination of maximum device load for segments and servers; isolation of systems that degrade DCWAN performance; and evaluation of performance management software packages.

The contractor shall perform configuration management of network infrastructure devices operated by Network Operations Center. This includes updating Visio drawings of the network, fiber optic schematics/databases, IP addresses and DNS name space databases. It also includes maintaining baseline hardware and software configurations for all network infrastructure devices and network and office automation servers. 

The contractor shall be responsible for upgrading network infrastructure hardware/software/firmware as directed by the NOC Team Lead or designee. The Contractor shall produce an Installation Plan for all upgrades. Upgrades approved by OCTO shall be installed by the NOC.  OCTO shall provide hardware and software used in the upgrade.

Position is for second shift. Candidate must be able to work at night and/or weekends.  Must have reliable transportation. 
Basic Qualifications: Team player, reliable, able to work independently.
Required Qualifications:
Enterprise WAN support experience
Network management software tools and agents
Wide area network design, implementation, and management
HW and SW for PC's and MAC's
Domain Name Services (DNS) in a large-scale enterprise environment
Network General / Netscout / Wireshark network sniffer experience
Experience troubleshooting Wireless
Experience troubleshooting VOIP
Experience working in a NOC environment

Desired Qualifications:

Clearance:  Applicants selected will be subject to a security and/or background investigation and may need to meet eligibility requirements for access to classified information.

This is a contract position with a minimum duration of one (1) year with option to extend based on performance and client needs.

Job: Information Technology
Primary Location: United States-District of Columbia-Washington, DC
Travel: No

Nearest Major Market: Washington, DC 
Job Segments: Technology
Additional information 
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Anglin Consulting Group is an Equal Opportunity Employer who is committed to creating a diverse environment.  All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.
Anglin Consulting Group
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